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Frequently Asked Questions
Q: Which types of straps and handbags are suitable for the Strap Gummy™?
A: The Strap Gummy™ is designed to fit straps with a width of about 1 inch or greater. It will adhere to virtually all strap materials including leather, faux leather, suede, nylon, vinyl, fabric, etc.
Q: What colors are available?
A: The Strap Gummy™ is currently available in a black size large and a translucent size small. Since The Strap Gummy™ is a low-profile accessory and is placed in a discrete location under the strap, it should never interfere with your fashionable look.
Q: Are there different sizes available?
A: Currently, we offer two size: Large size is approximately 1 1/2” wide X 7” long. Small size is approximately 7/8” wide X 5” long. A demand for other sizes might result in additional sizes produced in the future. Please keep in mind that you may cut the Strap Gummy™ with scissors for a more custom fit until additional sizes become available. (Please note that cutting is not recommended unless necessary, as this may interfere with the normal functioning of the accessory.)
Q: What material is used to manufacture the Strap Gummy™?
A: The Strap Gummy™ is a purse accessory made of flexible silicone which is specially designed with a high coefficient of friction. Thus it clings to your clothing or skin and prevents your shoulder strap from slipping off your shoulder. The silicone material is not tacky, it does not attract dirt, and is easily wiped clean.
Q: Is there latex in the Strap Gummy™ material?
A: The Strap Gummy™ is made of flexible silicone which is latex-free.
Q: Will the Strap Gummy™ damage my clothing or my shoulder straps? Is is removable?
A: The Strap Gummy™ is made of a specially designed material which is very grippy, yet not tacky; It won't damage or adhere to your clothing; it will only prevent your strap from slipping. The adhesive (a gentle 3M brand acrylic) is designed to easily attach the Strap Gummy™ to your strap. It is cleanly removable if you so desire. To remove from a strap, it is recommended that you first heat the Strap Gummy™ with a hair dryer. You should then remove it slowly and carefully from the strap, so as to not damage the strap. Remember: Remove Band-Aids quickly, but remove The Strap Gummy™ slowly. We cannot be responsible if you recklessly rip the Strap Gummy™ off your strap and cause damage. We are confident that the Strap Gummy™ will not damage your bag strap if it is removed properly with a hair dryer. However, if you plan to apply it on an expensive bag strap, you may wish to first try adhering a small piece of the Strap Gummy™ in an inconspicuous spot to conduct a test on the material before applying an entire Strap Gummy™ piece to the strap. Again, We cannot be responsible if you recklessly rip the Strap Gummy™ off your strap and thus damage the strap.
Q: What is your Return Policy/Guarantee?
A: Our company strives to maintain excellent customer service and satisfaction. If the Strap Gummy™ product fails to meet your needs, you may return your like new purchase (a total of 4 pieces) within 30 days of delivery for a full refund of the purchase price. Mail your return to: Strap Gummy Company, 5016 Phaeton Ln, Suite 100, Syracuse NY 13215. Please indicate the reason why you didn’t like the product. Sorry, we cannot refund your return shipping charges. Your refund will be issued, based on your original method of payment, within 5 business days of us receiving back your product.
Q: What is the price for the Strap Gummy™?
A: The Strap Gummy™ is sold as a set of 4 pieces for the large strips. We have affordably priced the set at $14.95. The small strips are sold in a set of 6 for $12.95. There are quantity discounts also. Shipping is free on all orders shipped within the United States. Depending on where the item is being shipped to outside the United States, other shipping charges will be calculated during checkout. Please note that sales tax will be added for all orders shipped within New York State.
Q: What forms of payment do you accept?
A: Our company accepts payments, including all major credit cards, through the trusted, secure service of PayPal™. **Please note: You don’t need a PayPal™ account to use your credit card through PayPal™. Please contact us if you would prefer to pay by personal check or money order.
Q: Is it safe to shop on your website?
A: Absolutely. When you click on the yellow "Buy Now" PayPal button on the purchase page, you will be redirected to the encrypted PayPal checkout page. PayPal is the most trusted e-commernce system in the world. Furthermore, our company values your privacy and security. We take great care to safeguard any personal information that we possess. We do not share customer information with any outside parties.
Q: How much is shipping?
A: Priority Shipping is free through the USPS within the United States. Shipping costs for up to 2 sets shipped elsewhere will be $3.00 USD. Please contact us for shipping rates for higher quantities.
Q: Does the Strap Gummy™ ship internationally?
A: We ship to most countries for only $3.00 USD via USPS International.
Q: How long does it take to receive my order?
A: We will ship your order out within two business days pending payment verification and availability. Actual delivery time may vary. We ship by United States Postal Service.
Q: Can I change or cancel my order?
A: Please contact us immediately if you need to change or cancel your order. We will make every attempt to honor your request before the order is processed. Your satisfaction is our goal.
A: The Strap Gummy™ is designed to fit straps with a width of about 1 inch or greater. It will adhere to virtually all strap materials including leather, faux leather, suede, nylon, vinyl, fabric, etc.
Q: What colors are available?
A: The Strap Gummy™ is currently available in a black size large and a translucent size small. Since The Strap Gummy™ is a low-profile accessory and is placed in a discrete location under the strap, it should never interfere with your fashionable look.
Q: Are there different sizes available?
A: Currently, we offer two size: Large size is approximately 1 1/2” wide X 7” long. Small size is approximately 7/8” wide X 5” long. A demand for other sizes might result in additional sizes produced in the future. Please keep in mind that you may cut the Strap Gummy™ with scissors for a more custom fit until additional sizes become available. (Please note that cutting is not recommended unless necessary, as this may interfere with the normal functioning of the accessory.)
Q: What material is used to manufacture the Strap Gummy™?
A: The Strap Gummy™ is a purse accessory made of flexible silicone which is specially designed with a high coefficient of friction. Thus it clings to your clothing or skin and prevents your shoulder strap from slipping off your shoulder. The silicone material is not tacky, it does not attract dirt, and is easily wiped clean.
Q: Is there latex in the Strap Gummy™ material?
A: The Strap Gummy™ is made of flexible silicone which is latex-free.
Q: Will the Strap Gummy™ damage my clothing or my shoulder straps? Is is removable?
A: The Strap Gummy™ is made of a specially designed material which is very grippy, yet not tacky; It won't damage or adhere to your clothing; it will only prevent your strap from slipping. The adhesive (a gentle 3M brand acrylic) is designed to easily attach the Strap Gummy™ to your strap. It is cleanly removable if you so desire. To remove from a strap, it is recommended that you first heat the Strap Gummy™ with a hair dryer. You should then remove it slowly and carefully from the strap, so as to not damage the strap. Remember: Remove Band-Aids quickly, but remove The Strap Gummy™ slowly. We cannot be responsible if you recklessly rip the Strap Gummy™ off your strap and cause damage. We are confident that the Strap Gummy™ will not damage your bag strap if it is removed properly with a hair dryer. However, if you plan to apply it on an expensive bag strap, you may wish to first try adhering a small piece of the Strap Gummy™ in an inconspicuous spot to conduct a test on the material before applying an entire Strap Gummy™ piece to the strap. Again, We cannot be responsible if you recklessly rip the Strap Gummy™ off your strap and thus damage the strap.
Q: What is your Return Policy/Guarantee?
A: Our company strives to maintain excellent customer service and satisfaction. If the Strap Gummy™ product fails to meet your needs, you may return your like new purchase (a total of 4 pieces) within 30 days of delivery for a full refund of the purchase price. Mail your return to: Strap Gummy Company, 5016 Phaeton Ln, Suite 100, Syracuse NY 13215. Please indicate the reason why you didn’t like the product. Sorry, we cannot refund your return shipping charges. Your refund will be issued, based on your original method of payment, within 5 business days of us receiving back your product.
Q: What is the price for the Strap Gummy™?
A: The Strap Gummy™ is sold as a set of 4 pieces for the large strips. We have affordably priced the set at $14.95. The small strips are sold in a set of 6 for $12.95. There are quantity discounts also. Shipping is free on all orders shipped within the United States. Depending on where the item is being shipped to outside the United States, other shipping charges will be calculated during checkout. Please note that sales tax will be added for all orders shipped within New York State.
Q: What forms of payment do you accept?
A: Our company accepts payments, including all major credit cards, through the trusted, secure service of PayPal™. **Please note: You don’t need a PayPal™ account to use your credit card through PayPal™. Please contact us if you would prefer to pay by personal check or money order.
Q: Is it safe to shop on your website?
A: Absolutely. When you click on the yellow "Buy Now" PayPal button on the purchase page, you will be redirected to the encrypted PayPal checkout page. PayPal is the most trusted e-commernce system in the world. Furthermore, our company values your privacy and security. We take great care to safeguard any personal information that we possess. We do not share customer information with any outside parties.
Q: How much is shipping?
A: Priority Shipping is free through the USPS within the United States. Shipping costs for up to 2 sets shipped elsewhere will be $3.00 USD. Please contact us for shipping rates for higher quantities.
Q: Does the Strap Gummy™ ship internationally?
A: We ship to most countries for only $3.00 USD via USPS International.
Q: How long does it take to receive my order?
A: We will ship your order out within two business days pending payment verification and availability. Actual delivery time may vary. We ship by United States Postal Service.
Q: Can I change or cancel my order?
A: Please contact us immediately if you need to change or cancel your order. We will make every attempt to honor your request before the order is processed. Your satisfaction is our goal.
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